Our Golden Rules
On-hand and readily available. Shipping schedule - the day after payment has been confirmed. Unless item is out of stock.CUT-OFF SCHEDULE
Payment confirmed before cut-off will be shipped on the same day. If payment is confirmed after the cut-off, your order will be shipped on the next business day. We ship from Mondays to Saturdays, excluding holidays.
Cut-off Time, Weekdays: 3PM
Cut-off Time, Saturdays: 12NN
Bank details will be sent to your email after hitting the Submit button below. Please check your em afterwards.
For payment details and where to send the deposit slip, please follow the steps that will be sent to your email after hitting the Submit button below
We work on a first pay, first shipped basis. Meaning, submitting this order form doesn't guarantee your order(s) are reserved. We will prioritize the ones who get to pay first.
Warranty Information
This product is covered by The Skin Remedy limited warranty. As promised, the product will be delivered to you in perfect condition. If proven otherwise, i.e. the reason for returning the item is valid, the item will be replaced unless other terms are agreed on.
How to Return
Once your request for a return has been approved, an instruction on how to ship your order back to us will be sent via email or phone.
Below are the usual steps on how to return your order.
#1 You will be asked to ship the package. Methods vary depending on the location.
Metro Manila: We will schedule a pick up for your order via our preferred couriers. Your order will most likely be picked up on the delivery address indicated in your order unless instructed otherwise.
Provincial: You may ship your package via LBC or JRS Express.
#2 Upon receiving the item, an assessment will be performed. Processing time is 3-5 days after the order is received.
#3 You will be informed of the result through email or phone depending on your preference.
How Returns are Processed
We will notify you once we have received your return. We will conduct an evaluation within five (5) business days and notify you that we are processing your refund or replacement. If a return is invalid, we will notify you as well and send the item back to you.
Valid Reasons for Returns
Damaged: Damaged upon delivery
Defective: Item is not authentic or not sealed / tampered
Incorrect or Wrong Item: Not the product the customer ordered
Missing Items or Parts: Missing items/parts as indicated in the packaging
Website Error: Item does not match website specifications, description, or image, and the issue attributable to a website error / information
Invalid Reasons for Returns
Below are invalid reasons for returns. Returns due to the reasons stated below will not be accepted.
Customer changes mind: Due to the sensitive nature of our products particularly regarding handling and storage, we will not accept returns if the reason is the customer changes his/her mind. Please be 100% sure about the products you are buying.
Results not as expected (Supplements): In general, supplements have no therapeutic claims. As such, results vary depending on the individual using them. It may or it may not work for you.
Returns prior to Shipping
If the customer changes his/her order before we ship the order, changes will be accepted. It is only after the order is shipped that we do not accept returns.
Refund Methods
The refund process begins after we have completed evaluating your return and sent you a notification. Your refund will be refunded according to the following
Bank Transfer: Refunds will be deposited to the preferred bank of the customer. Processing time is 3 - 7 working days.
Money Transfer: Service charge will be deducted to the amount to be refund..
And Lastly.......
The Skin Remedy shall not be liable for any product incompatibility with the user’s skin type or for any irritation caused by misuse of the products. It shall be the user's main responsibility to know their skin type and possible reactions to product before usage.
I have Read and Understood the Terms and Condition Above.
Payment confirmed before cut-off will be shipped on the same day. If payment is confirmed after the cut-off, your order will be shipped on the next business day. We ship from Mondays to Saturdays, excluding holidays.
Cut-off Time, Weekdays: 3PM
Cut-off Time, Saturdays: 12NN
Bank details will be sent to your email after hitting the Submit button below. Please check your em afterwards.
For payment details and where to send the deposit slip, please follow the steps that will be sent to your email after hitting the Submit button below
We work on a first pay, first shipped basis. Meaning, submitting this order form doesn't guarantee your order(s) are reserved. We will prioritize the ones who get to pay first.
Warranty Information
This product is covered by The Skin Remedy limited warranty. As promised, the product will be delivered to you in perfect condition. If proven otherwise, i.e. the reason for returning the item is valid, the item will be replaced unless other terms are agreed on.
How to Return
Once your request for a return has been approved, an instruction on how to ship your order back to us will be sent via email or phone.
Below are the usual steps on how to return your order.
#1 You will be asked to ship the package. Methods vary depending on the location.
Metro Manila: We will schedule a pick up for your order via our preferred couriers. Your order will most likely be picked up on the delivery address indicated in your order unless instructed otherwise.
Provincial: You may ship your package via LBC or JRS Express.
#2 Upon receiving the item, an assessment will be performed. Processing time is 3-5 days after the order is received.
#3 You will be informed of the result through email or phone depending on your preference.
How Returns are Processed
We will notify you once we have received your return. We will conduct an evaluation within five (5) business days and notify you that we are processing your refund or replacement. If a return is invalid, we will notify you as well and send the item back to you.
Valid Reasons for Returns
Damaged: Damaged upon delivery
Defective: Item is not authentic or not sealed / tampered
Incorrect or Wrong Item: Not the product the customer ordered
Missing Items or Parts: Missing items/parts as indicated in the packaging
Website Error: Item does not match website specifications, description, or image, and the issue attributable to a website error / information
Invalid Reasons for Returns
Below are invalid reasons for returns. Returns due to the reasons stated below will not be accepted.
Customer changes mind: Due to the sensitive nature of our products particularly regarding handling and storage, we will not accept returns if the reason is the customer changes his/her mind. Please be 100% sure about the products you are buying.
Results not as expected (Supplements): In general, supplements have no therapeutic claims. As such, results vary depending on the individual using them. It may or it may not work for you.
Returns prior to Shipping
If the customer changes his/her order before we ship the order, changes will be accepted. It is only after the order is shipped that we do not accept returns.
Refund Methods
The refund process begins after we have completed evaluating your return and sent you a notification. Your refund will be refunded according to the following
Bank Transfer: Refunds will be deposited to the preferred bank of the customer. Processing time is 3 - 7 working days.
Money Transfer: Service charge will be deducted to the amount to be refund..
And Lastly.......
The Skin Remedy shall not be liable for any product incompatibility with the user’s skin type or for any irritation caused by misuse of the products. It shall be the user's main responsibility to know their skin type and possible reactions to product before usage.
I have Read and Understood the Terms and Condition Above.
By hitting the Yes button will rdirect you to Submit Order Form.